Operator - Response & Support Center (24/7 Operations)

Operator – Response & Support Center (RSC) – 24/7 Operations

– Job Description

Responsibilities:

• Act as the primary point of contact for notifications of emergency situations
• Receive and respond to reports of serious incidents requiring emergency response support
• Ensure timely notification and mobilization in accordance with established emergency response plans
• Provide remote support to employees during business travel, including follow‑up of Journey Management Plans (JMP) and Travel Communication Plans
• Conduct real‑time threat monitoring using open‑source intelligence (OSINT)
• Collect, analyse, and disseminate information to support stakeholders in understanding and mitigating threats and risks
• Prepare clear, accurate, and actionable reports based on collected intelligence
• Maintain situational awareness of the global threat landscape and proactively communicate relevant devel...