Operator - Guest Communications Agent - Mandarin Oriental Dubai

Operator - Guest Communications Agent - Mandarin Oriental Dubai

Location: Dubai
Address: Jumeirah Beach Rd

Responsibilities

• Understand and comply with all corporate and hotel policies and standard operating procedures.
• Ensure all business activities and decisions comply with the general law, rules, regulations, and other requirements.
• Fully support all learning and development activities.
• Take all reasonable steps to safeguard stored information and not divulge personal data concerning guests, customers, or colleagues unless authorized.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Carry out any additional duties requested by management related to hotel operational activities.
• Answer the hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
• Greet all callers with a ...