Operations Team Lead: Performance & Coaching

Cognizant is seeking a dedicated supervisor for their team in Dumaguete, Philippines. This role involves supporting and coaching team performance, ensuring tasks meet internal and external SLAs. Responsibilities include monitoring staff performance, assisting in sensitive customer calls, and identifying training needs.

The ideal candidate should have a Bachelor’s degree, with at least one year of supervisory experience in a customer service or health care BPO. A strong capability in technical skills is preferred.