Job Description
Team Leader – Customer Service (International eCommerce Process)
Location : Jaipur
r Experience : 2–5 Year
s
We are looking for an experienced Team Leader – Customer Servi ce to lead an international eCommerce customer support team. The ideal candidate should have strong people management skills, experience handling customer service operations, and a proven track record of driving team performance in a BPO or eCommerce environmen
t.
Key Responsibilit
- iesLead, mentor, and manage a team of Customer Service Associates supporting international eCommerce custome
- rs.Monitor team performance to ensure KPIs, SLAs, quality, productivity, and customer satisfaction targets are achiev
- ed.Conduct regular coaching sessions, feedback discussions, and performance revie
- ws.Handle customer escalations and provide timely reso...