Job Description
Teleperformance is Hiring – Operations Team Lead (International Hospitality Process)
Location: Gurgaon
Role: Operations Team Lead
Key Responsibilities:
- Lead and manage a team to achieve operational and business goals.
- Drive performance, productivity, and customer satisfaction metrics.
- Conduct coaching, mentoring, and performance management activities.
- Analyze team performance and implement process improvement initiatives.
- Ensure adherence to quality, compliance, and operational standards.
- Drive revenue growth through effective outbound sales strategies.
Preferred Candidate Profile:
- Experience as an Operations Team Lead in an international process.
- Strong exposure to the Hospitality/Travel domain preferred.
- Proven experience in Outbound Sales and team management.
- Excell...