Operations Team Lead — Call Center Coach

Convergys in Bogotá, Colombia seeks a Team Leader, Operations to supervise a group of call center associates and drive performance to meet KPIs and financial targets. You will coach staff, monitor attendance, and enforce policy while coordinating team activities and escalations.

The role requires an associate degree with 2–4 years of relevant experience, strong communication skills, and the ability to lead under pressure. A flexible schedule may be required.