Job Description
Profile Summary:
Technical liaison between Operations and IT teams for contact center issues on the call center floor and supporting virtual/hybrid resources.
Duties and Responsibilities:
- Provide support to Customer Service Associates and Contact Center teams experiencing technical issues by diagnosing and resolving problems
- ,Ensure that tickets are assigned to the correct teams and escalate when necessary
- .Partner with technology teams on isolating issues and deploying solutions
- .Other duties as assigned
.
Knowledge & Experienc
- e:Bachelor of Science/Arts Degree or equivalent work experienc
- e.Minimum 2 – 3 years help desk and technical troubleshooting experience, preferably in a call center environmen
- t.Technical certifications preferre
- d.Excellent verbal and written communication skill