Operations Support Specialist

Job Description

The Operations Support Specialist acts as the dedicated operational contact for high‑value clients, ensuring seamless service delivery through strong operational expertise, professional client engagement, and disciplined process execution. The role combines hands‑on support ownership with proactive monitoring and relationship management to drive service excellence.

Responsibilities

1. Case Management & Client Support Ownership
   • Act as the assigned Operations SME for designated high‑touch clients within Dynamics.
   • Monitor, fulfil and manage all client cases logged via the Solutions Desk mailbox, ensuring cases are actioned in line with priority levels.
   • Be involved with the onboarding aspect for high‑value clients.
2. Proactive Monitoring & Operational Oversight
   • Maintain a deep understanding of each client’s products and services.
   • Perform daily manual monitoring checks to proactively...