Job Description
We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.
Working hours: 40 hours per week.
Shift Pattern: Monday to Friday, 05:00-13:30, 30 Minute Break
Salary: £14.02 Per hour
You will be responsible for the following:
• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Using the Customer Delivery Option system to effectively manage customer requests
• Allocating collections to routes as required...