Operations Support Agent

As an Operations Support Agent at Aylesford, you will work in a fast-paced environment and adhere to strict timelines.

We are an equal opportunity employer committed to a diverse and inclusive workforce.

Working hours: 40 per week. Shift pattern: Day Shift. Salary: £14.02 per hour with premium paid for hours worked between 7pm-10pm and 10pm-6am.

Responsibilities

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections.
• Prioritise and reallocate failures for next day's delivery as required.
• Input data into the tracking system.
• Maintain clear and effective communication/collaboration with the team, managers, and other depots.
• Follow FedEx processes, procedures, controls, and external regulatory requirements.

You will also provide support to your su...