Job Description
<p>Job Description:<br>As a FedEx Operations Support Agent you will work in a fast-paced environment with strict timelines. Being part of a team, you will ensure that customers' urgent packages get to the right place, on time, providing customers a high-quality customer service whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.<br><p><strong>Key responsibilities:</strong></p><ul><li>Answer incoming calls from customers in relation to collection requests, along with delivery queries.</li><li>Sort and allocate premium and distance deliveries.</li><li>Check and investigate (if required) failed deliveries / collections. Prioritise and re-allocate any failed deliveries for the next day delivery.</li><li>Input data into our in-house tracking system.</li><li>Maintain clear and effective communication / collaboration with...