Operations Supervisor (Healthcare)

We are looking for a Supervisor, Operations to lead a team of contact center associates and drive performance, engagement, and client satisfaction. In this role, you will act as a Mentor, Manager, and Messenger , ensuring operational excellence while living our core values and delivering results.

Key Responsibilities

• Coach and develop contact center agents to achieve performance excellence
• Provide regular feedback, coaching sessions, and skill development plans
• Support employees’ career growth and overall engagement
• Foster a positive, respectful, and learning-driven environment
• Ensure compliance with coaching, QPM, and PIP standards

Performance & Operations Management (Manager)

• Drive achievement of client and internal KPIs (e.g., attendance, attrition, performance metrics)
• Partner with Quality teams to conduct Root Cause Analysis (RCA) and implement improve...