Job Description
**Operations Supervisor - Call Center**
**Location**:On-site.
**Address**:Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
**Position Objective**
We are looking for a talented Operations Supervisor who will oversee multiple teams supporting patients with **financing, billing, and account management,** ensuring operational efficiency, compliance, and strong collection performance while maintaining a high standard of customer care for healthcare clients and patients.
**Key Responsibilities**
- Ensure compliance with financial regulations and data privacy
- Monitor and analyze collection performance & customer experience metrics
- Prepare and analyze weekly productivity reports.
- Handle high-level escalations (disputes, complaints, hardship cases)
- Partner with QA/Training to improve call quality and compliance
- Coordinate calibration sessions with agents by reviewing calls and sharing best practices.
- Provide regular feedback (weekly or...
**Location**:On-site.
**Address**:Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
**Position Objective**
We are looking for a talented Operations Supervisor who will oversee multiple teams supporting patients with **financing, billing, and account management,** ensuring operational efficiency, compliance, and strong collection performance while maintaining a high standard of customer care for healthcare clients and patients.
**Key Responsibilities**
- Ensure compliance with financial regulations and data privacy
- Monitor and analyze collection performance & customer experience metrics
- Prepare and analyze weekly productivity reports.
- Handle high-level escalations (disputes, complaints, hardship cases)
- Partner with QA/Training to improve call quality and compliance
- Coordinate calibration sessions with agents by reviewing calls and sharing best practices.
- Provide regular feedback (weekly or...