Operations & program delivery lead – (hybrid – cape town)

ENVIRONMENT

Our client is a leading social-first agency that connects brands with influential creators to produce culturally relevant, performance-driven campaigns. The agency is scaling into its next phase of growth and is investing in the operational backbone and program-management discipline required to deliver premium work, repeatably, profitably, and at pace. This role exists at a growth inflection where operational decisions and project delivery are deeply interdependent. The environment is hybrid, collaborative, and innovation-forward, embracing AI and automation as force-multipliers. The person in this role operates across NY and LA, serving as the operational bridge across all departments.

DUTIES Lead planning, execution, and delivery of major agency-wide initiatives. Build detailed project roadmaps with clear owners and decision gates. Proactively identify risks and implement mitigation plans. Drive stand-ups, steering committees, and retrospectives. Define and enfor...

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