Operations Manager - Service Delivery & Escalation Lead

Infosys Consulting in Kuala Lumpur is seeking an Operations Manager to oversee daily operations and ensure service stability across multiple service towers. This role involves monitoring performance, managing SLAs, and coordinating timely resolutions of issues to maintain operational control.

The ideal candidate will have experience in service operations management and a strong ability to resolve interdependencies and conflicts. Effective communication and leadership skills are essential for success in this position.