Operations Manager [PIONEER TEAM]

We are looking for awesome and talented leaders who want to join our growing team!

Responsibilities

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment

Requirements

• Minimum 3 years of Operations Manager experience in a BPO contact center environment
• Must be willing to work onsite on a shifting schedule at Bonifacio Global City, Taguig

Other info