Job Description
Duties and Responsibilities:
- Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues
- Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met
- Provides leadership and management to associates
- Provides training and development opportunities for supervisory team
- Coaches and mentors team supervisors
- Regularly conducts supervisor team meetings
- Supervises multiple teams for one or more clients
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Qualifications - Experience
- We're looking for someone who is already a seasoned OM with proven experience in amanaging metrics
- Talent must be willing to work onsite in Puerto Princesa
- Candidates must have at least 2-3 ye...