Job Description
Operations Manager - Call Center
Department: Operations
Location: Edificio Histórico de la Cervecería Mexicali, Avenida Gral. Ignacio Zaragoza 1298, Colonia Nueva, 21100 Mexicali, B.C.
Job Type: Full time.
Schedule: Monday to Friday, with schedule availability.
Objective
Administration of operational human resources and materials to assure the correct performance in the line or lines of businesses, ensuring compliance in security protocols and quality. Analyze, evaluate and track the indicators of operational performance so they can be reached in an efficient manner
Main Activities
- Measure operational results and calculate weekly productivity incentives.
- Evaluate productivity reports and operational rankings.
- Present results to the client and top management.
- Monitor strategies and action plans based on results and stipulated goals.
- An...