Operations Manager, Last Mile Operations

Operations Manager, Last Mile Operations

Lead operations for Amazon delivery stations, overseeing 30,000+ packages daily and managing a team of managers and associates. Drive operational goals, metrics, and continuous improvement, while ensuring high performance and safety.

Key Responsibilities

• Manage the delivery of Amazon orders to customers on a 24/7 basis, adapting to ever‑rising volume and complexity.
• Maintain day‑to‑day relationships with multiple Delivery Service Providers (DSPs).
• Drive operational goals and metrics for your Delivery Station, communicating vision to the team.
• Present operational metrics regularly to senior leadership.
• Identify and solve gaps between performance and goals.
• Hire, develop, and retain top talent using a comprehensive talent plan covering acquisition, performance, succession, and engagement.
• Collaborate with key business partners such as Transport & So...