Job Description
We're Hiring || Operations Manager
Location: Kolkat- aProcess: Domestic Banking Proces
s
Key Responsibilitie
- s:
Drive operational excellence and achieve business K - PIsLead, mentor, and develop Team Leaders and frontline te
- amsMonitor productivity, quality, customer satisfaction, and process complia
- nceManage client expectations and stakeholder relationsh
- ipsIdentify improvement opportunities and implement process enhanceme
- ntsEnsure adherence to SLAs, operational metrics, and organizational polic
ies
Preferred Candidate Prof
- ile:
Experience managing Domestic Banking/BFSI operations in a BPO enviro - nmentStrong people management and stakeholder management s
- killsProven track record of delivering operational KPIs and b...