Operations Manager

FirstRand Bank Limited

📍 Johannesburg, Gauteng, South Africa

Full time Top Executives

Job Description

Description

To oversee and optimise daily operations of the organisation to ensure efficiency, quality, and cost-effective resource management. This job is key in aligning operational activities with strategic objectives, driving continuous improvement, and fostering a culture of excellence. Streamlines business processes, achieves performance targets, and ensures consistent customer satisfaction.
  • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
  • Drive significant growth and profitability in the context of cost management
  • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
  • Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
  • Cultivate and manage objective wo...
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