Operations Manager - ERP Ecosystem

We are seeking a dynamic and experienced leader to establish and run a high-performance Oracle ERP L2/L3 support hub in Bangalore. This is a pivotal leadership role, designed to build a world-class 'support factory' that will progressively become the central pillar of our global Oracle Cloud ERP operations.

In this strategic role, you will be responsible for the end-to-end lifecycle of our support services, covering critical business functions like Finance, Project Portfolio Management (PPM), and Human Capital Management (HCM). You will lead the recruitment and development of a large team of functional and technical experts, orchestrate a complex knowledge transition from our current partner, and drive operational excellence to ensure we meet and exceed global service level agreements.

This is a high-visibility role for a transformational leader, offering the opportunity to shape a new global capability centre and work extensively with internat...