Operations Manager - AI-Driven Performance Leader

Tech Mahindra is seeking an Operations Manager to lead a team of Team Leads in delivering seamless service, meeting SLAs, and achieving operational goals in Cyberjaya. You will drive performance through KPI management, resource planning, and data-driven decisions, while collaborating with clients and HR/Quality teams to optimize workflows and sustain high engagement.

Strong leadership, analytics, and a continuous improvement mindset are essential to deliver delivery excellence and stakeholder