Operations Leader for Home Delivery
R
Restoration Hardware
📍 montreal (administrative region), qc, Canada
Job Description
Drive excellence in home delivery with RH as the Leader in Home Delivery operations. Ensure a seamless customer experience through superior logistics management and team leadership.
You will play a critical role in overseeing the Home Delivery Center, emphasizing operational efficiency and quality service. Your leadership will focus on coaching teams, enhancing performance, and managing third-party relationships. Engage actively in operational execution to meet customer needs effectively.
Key Responsibilities:
• Manage all aspects of Home Delivery operations for quality
• Coach and develop teams to enhance engagement and performance
• Supervise staffing, budgeting, and resource allocation
• Partner with delivery providers to ensure service standards
• Conduct site visits and operational audits for quality assurance
Requirements:
• 5+ years in leadership roles related to logistics
• Strong focus on customer-focused service excellence
• Experience with se...
You will play a critical role in overseeing the Home Delivery Center, emphasizing operational efficiency and quality service. Your leadership will focus on coaching teams, enhancing performance, and managing third-party relationships. Engage actively in operational execution to meet customer needs effectively.
Key Responsibilities:
• Manage all aspects of Home Delivery operations for quality
• Coach and develop teams to enhance engagement and performance
• Supervise staffing, budgeting, and resource allocation
• Partner with delivery providers to ensure service standards
• Conduct site visits and operational audits for quality assurance
Requirements:
• 5+ years in leadership roles related to logistics
• Strong focus on customer-focused service excellence
• Experience with se...