Job Description
Description
**_Please note:_** _This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award._
Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domain expertise with innovative technologies to design, build, modernize, and operate mission-critical systems that improve operational efficiency and customer experience.
ICF is seeking an experienced **Operations Lead** to oversee day-to-day operations for a large federal contact center while leading the operational transformation required to modernize and consolidate multiple customer support organizations into a unified enterprise customer engagement capability.
Working closely with the Program Manager and Government stakeholders, the Operation...
**_Please note:_** _This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award._
Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domain expertise with innovative technologies to design, build, modernize, and operate mission-critical systems that improve operational efficiency and customer experience.
ICF is seeking an experienced **Operations Lead** to oversee day-to-day operations for a large federal contact center while leading the operational transformation required to modernize and consolidate multiple customer support organizations into a unified enterprise customer engagement capability.
Working closely with the Program Manager and Government stakeholders, the Operation...