Operations Intern — Customer Experience & Support

Job Responsibilities

• Handle and investigate customers' complaints.
• Understand and identify customers' needs and requirements and propose relevant laundry service/products.
• Assist customers throughout payment process (if necessary), handle billing and invoice.
• Perform data captures for all laundry pick-up orders and customer service assistance by day.
• Assist with the execution of all other operations related tasks assigned by the Management.
• Undertake ad-hoc assignments as and when requires.