Operations End point engineer

Mission Overview:

Join Keystone Solutions as an Operational Endpoint Engineer consultant for a mission at our client. As a Keystone Solutions consultant, you will work on site with the client's ICT Digital Workplace function, managing the full lifecycle, support, and improvement of endpoints. You will be part of a 10-person team ensuring devices are delivered, maintained, and tracked efficiently across a fleet of around 3,000 endpoints for 1,500 users. The role combines hands-on staging and lifecycle management with troubleshooting and direct user support.

Key Responsibilities:

• Ticket Handling & User Support (30%)
  • Handle tickets (incidents and requests) assigned to the team, with a focus on device lifecycle issues.
  • Troubleshoot software (OS) & hardware related issues & document the taken steps.
  • Coordinate the repairs of hardware issues with the vendors.
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