Operations Control Centre Manager

Operation Control Centre Manager

Business Sector: Data Centre Solutions, Critical Environment

Location: London, Docklands

Role Purpose

• This Data Centre Operation Control Centre Manager role is fully accountable for the performance and efficiency of the OCC Manager.
• The role operates Monday to Friday (08:00 to 17:00).
• Manage a team that is the first response to all critical alarm notifications across campuses, providing remote support and client communications per the incident management process.
• Supervise day‑to‑day operation of the area’s maintenance team to ensure efficient operation of hard services facilities across data centres.
• Maintain high‑level service delivery and ensure reactive tasks are completed on time within customer SLA.
• Manage switching operations across the site, utilising the engineering shift teams to support.
• Organise data centre critical switching and arran...