Operations Contact Centre Team Leader
Affinity Water
📍 Hatfield, England, United Kingdom
Job Description
Affinity Water have a fantastic development opportunity to become a Contact Centre Team Leader
If you are looking to develop existing skills or take on a new challenge, click on the link below and apply today!
The Role:
This role will include managing a team of front-line Advisors to deliver outstanding customer experience focused on ‘resolve first time, every time’ by positively achieving challenging Key Performance Indicators (KPI’s).
What you'll be doing:
Ensure regulatory compliance standards are consistently achieved (DPA, customer records) along with a thorough knowledge of C-MeX.
Coach, lead and support the team to deliver a positive customer experience in an efficient and effective manner with resolve first time, every time' approach.
Manages underperformance within the team and supports with effective development plans in a timely manner, maintaining attrition levels w...