Operations Center Analyst (Onsite)

Are you passionate about streaming technology, media operations, and ensuring seamless viewer experiences? We are looking for an Operations Center Analyst to join our team and play a critical role in supporting our FAST TV, streaming, and media delivery platforms.

About the Role:

The Operations Center Analyst for FAST TV is responsible for the 24x7 monitoring and operational support of FAST TV, streaming, and media delivery services. The role ensures the availability, quality, and performance of video services by proactively monitoring platforms, identifying service-impacting issues, performing initial triage, coordinating incident response activities, and escalating issues to the appropriate support teams. The Operations Center Analyst serves as the first line of operational support and acts as the central point of coordination during service-impacting events. The role focuses on s...