Operations And Support Lead Engineer (Ciudad De México)

About us
Born in a cloud‐native era where software is at the centre of business, Empresa confidencial has licensed source code and collaboration in its DNA. Committed to building the next G of 100% software‐based mobile networks, combining DevOps with telecommunications expertise, Empresa confidencial is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future proof networks.
Tasks
You will work closely with APAC and EMEA through structured handovers, shared on‐call coverage, and operational alignment.
What you'll do
Lead operational support for Americas customers and participate in the rotational on‐call model.
Perform hands‐on L2/L3 troubleshooting across Linux, IMS, SIP, Diameter, Kubernetes, networking, logs, packet captures, and monitoring data.
Act as senior technical escalation point for complex customer issues.
Lead major incidents from detection through recovery, s...