Operations Account Manager at United
U
United Services Group
📍 outaouais, qc, Canada
Job Description
Become the face of United as an Operations Account Manager in the Cleaning Sector, based in Ottawa/Gatineau. Focus on relationship building, quality assurance, and financial management while optimizing customer experiences.
As Operations Account Manager, your mission is to foster trust with clients while managing operational excellence across your territory. This role combines strategic management with hands-on customer support, requiring a proactive approach to address challenges and enhance service delivery. Your input will guide hiring, retention, and performance improvement strategies within your team.
Key Responsibilities:
• Champion customer-centric culture and expectations
• Manage escalations and resolve operational issues
• Support talent acquisition for workforce effectiveness
• Facilitate structured communication with clients
• Oversee financial activities and cost strategies
Requirements:
• Background in operations management
• Experience in fo...
As Operations Account Manager, your mission is to foster trust with clients while managing operational excellence across your territory. This role combines strategic management with hands-on customer support, requiring a proactive approach to address challenges and enhance service delivery. Your input will guide hiring, retention, and performance improvement strategies within your team.
Key Responsibilities:
• Champion customer-centric culture and expectations
• Manage escalations and resolve operational issues
• Support talent acquisition for workforce effectiveness
• Facilitate structured communication with clients
• Oversee financial activities and cost strategies
Requirements:
• Background in operations management
• Experience in fo...