Job Description
Position Summary
The Operational Support Services Specialist supports the Revenue Cycle team by managing incoming and outgoing patient and insurance correspondence. Reporting to the Manager of Support Services, this role is responsible for receiving, sorting, scanning, indexing, and distributing documents from multiple sources while ensuring accuracy, efficiency, and compliance with HIPAA and organizational policies. The specialist plays a critical role in supporting timely account resolution and minimizing potential financial loss.
Key Responsibilities
+ Receive and process patient and insurance correspondence from various sources, including mail, email, fax, and bank lockbox transactions.
+ Sort, organize, date-stamp, and distribute incoming correspondence to the appropriate departments and team members.
+ Scan, separate, index, and upload documents into document imaging, workflow, and patient accounting systems.
+ Demonstrate an understandin...
The Operational Support Services Specialist supports the Revenue Cycle team by managing incoming and outgoing patient and insurance correspondence. Reporting to the Manager of Support Services, this role is responsible for receiving, sorting, scanning, indexing, and distributing documents from multiple sources while ensuring accuracy, efficiency, and compliance with HIPAA and organizational policies. The specialist plays a critical role in supporting timely account resolution and minimizing potential financial loss.
Key Responsibilities
+ Receive and process patient and insurance correspondence from various sources, including mail, email, fax, and bank lockbox transactions.
+ Sort, organize, date-stamp, and distribute incoming correspondence to the appropriate departments and team members.
+ Scan, separate, index, and upload documents into document imaging, workflow, and patient accounting systems.
+ Demonstrate an understandin...