Job Description
Operational Support Officer - Wigan
Our client, a reputable organisation within the HMCTS, is currently hiring for an Operational Support Officer based in Wigan. This is a fantastic opportunity to join a dedicated team providing vital administrative and customer service support within the justice system.
What you'll be doing:
- Undertake all administrative tasks to prepare for, facilitate, and conclude hearings.
- Support users and stakeholders through face‑to‑face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
- Use HMCTS service scripts and knowledge articles to direct users to appropriate services, ensuring clear and specific information is provided.
- Follow complaints procedures, support users through the process, and update systems as required.
- Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and res...