Job Description
DEPARTMENT OVERVIEW
Our Service Delivery contract with Openreach started with 10 engineers in 2011 and now stands at over 1200 engineers working across all areas of UK mainland. We connect over 25,000 customers to the Openreach network every single week by attending individual appointments for Copper Phone Line provision, Managed Install Broadband provision, FTTP and PCP only provision. We have an experienced network of Area Managers and Coaches supporting our engineers in field every single day to ensure engineers are working safely to provide customers with a great experience.
JOB OBJECTIVE
The individual will deliver coaching on a one-to-one basis in accordance with an agreed plan based on the full spectrum of MIS reports that are available and support new engineers within the allocated area.
The overall objective of the coaching role is to work with Service Delivery Operational teams to improve the quality an...