Operational Excellence Manager

Job Title: Quality Manager

Role Overview:

As a Quality Manager, you will be responsible for defining, implementing, and overseeing the quality strategy for our operations. You will play a critical role in ensuring that project deliverables meet the highest standards of accuracy, reliability, and compliance. The ideal candidate will bridge the gap between operational execution and strategic quality improvement, using data-driven insights to optimize workflows, mitigate risks, and enhance client satisfaction.

Key Responsibilities:

• Quality Assurance Strategy:
• Design and execute comprehensive quality frameworks, including audit protocols, sampling methodologies, and performance scorecards.
• Establish clear Quality KPIs and SLAs;
  monitor performance trends to identify gaps and implement corrective actions.
• Oversee the Qualit...