Operational Excellence in Care & Repair
A
Arc’teryx group
📍 north vancouver, metro vancouver regional district, Canada
Job Description
Take charge of operational excellence as a specialist at ARC'TERYX in North Vancouver, BC. Focus on improving the Care & Repair After-Sales program through effective collaboration and oversight.
As the Operational Excellence Specialist, you will engage in hands-on coordination while providing analytical support to enhance service delivery. Your role encompasses monitoring the Care & Repair network's daily performance and addressing friction points to ensure a quality guest experience. You will work closely with cross-functional teams and external partners, emphasizing continuous improvement and best-in-class service.
Key Responsibilities:
• Oversee Care & Repair operations across all regions
• Ensure workflows meet turnaround and quality compliance
• Collaborate with partners for identifying and implementing improvements
• Analyze reports to uncover trends and risks
• Champion continuous improvement initiatives for guest satisfaction
Requirements:
• 3+ years ...
As the Operational Excellence Specialist, you will engage in hands-on coordination while providing analytical support to enhance service delivery. Your role encompasses monitoring the Care & Repair network's daily performance and addressing friction points to ensure a quality guest experience. You will work closely with cross-functional teams and external partners, emphasizing continuous improvement and best-in-class service.
Key Responsibilities:
• Oversee Care & Repair operations across all regions
• Ensure workflows meet turnaround and quality compliance
• Collaborate with partners for identifying and implementing improvements
• Analyze reports to uncover trends and risks
• Champion continuous improvement initiatives for guest satisfaction
Requirements:
• 3+ years ...