Operational Excellence Coach
Company 81 - Manulife Data Services Inc.
📍 kreis 2, zürich, Switzerland
Job Description
Key Roles & Responsibilities:
Overview
Will offer technical training and coaching on the OE broad disciplines –i.e.Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops).
The function will alsoassistto developthe capability for OE augmented resources in service/business lines for self-managed teams.
Project / Service Delivery
Responsible for ensuring that all projects delivered by the squad employ the right project management framework and tools, performance improvementmethodology, problem solving tools and techniques, data analysis, etc.
Provide technical mentorship and detailed guidance to OE consultants within the squad to ensure that the agreed project management framework and tools, performance improvementmethodology, problem solving tools and techniques, data analysis, etc. have been applied correctlyin order tomeet th...