OPERATION & FRONT DESK EXECUTIVE (MALAYSIA) ( Department : (BV)OPERATION)
D
Dxn2u
📍 george town, penang, Malaysia
Job Description
- Manage daily operations across resort departments, including front office, housekeeping, and maintenance.
- Ensure staff follow resort policies, maintain quality standards, and comply with safety regulations.
- Assist in developing strategies to improve efficiency, guest services, and the overall guest experience.
- Ensure resort facilities are well-maintained and fully functional.
- Handle guest check-ins, check-outs, and manage reservations.
- Address guest inquiries, concerns, and complaints, coordinating with other departments to ensure guest satisfaction.
- Make quick decisions to resolve operational issues, ensuring minimal disruption to guest services.
- Analyze data to inform decisions on staffing and resource allocation.
- Manage the resort's reservation system and assist in organizing events, group bookings, and guest services.
- Coordinate with vendors for event logistics and ensure all guest...