Job Description
Job Summary
:The counter staff is responsible for greeting customers, processing transactions, answering inquiries, and ensuring a smooth and positive experience for customers. This role often requires handling cash, operating point-of-sale (POS) systems, and providing information on products or services.Key Responsibilities:Customer Service:Greet customers warmly and engage them in a friendly, approachable manner.Assist customers with inquiries, complaints, and service requests.Provide information about products, services, promotions, or procedures.Transaction Processing:Process cash, card, and digital transactions accurately.Handle cash registers, balance tills, and ensure correct change is given.Maintain accurate records of daily transactions and reconcile receipts.Product or Service Assistance:Recommend or upsell products/services that may benefit customers.Demonstrate basic product or service knowledge to assist customers in making decisions.Handle or prepare o...