Job Description
As an Onsite Service Engineer , you will be the first point of contact for maintaining and supporting cutting‑edge print and IT devices at our client’s site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.
Key Responsibilities :
- Diagnose and repair devices to ensure minimal downtime.
- Monitor devices proactively using advanced software.
- Provide training and guidance to clients, empowering them to maximise productivity.
- Collaborate with Apogee and client teams to meet service‑level agreements.
- Manage onsite stock of consumables and spare parts effectively.
- Adhere to health and safety standards, along with security and data integrity protocols.
A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This is onsite 5 days per week.