Onsite Ops Leader, BPO & Customer Experience

iOPEX Tech in Taguig is seeking an experienced Operations Manager to lead customer service and tech support operations. You will oversee voice and non-voice processes, drive weekly performance meetings, and report outcomes to clients.

You will set strategic goals, analyze data with Team Leads and WFM, manage budgeting, and foster a positive, productive work environment while coordinating with shifting on-site schedules at Bonifacio Global City.