Onsite IT Support Technician at Compugen
C
Compugen Inc
📍 toronto, on, Canada
Job Description
Become an integral part of the Compugen team as an Onsite IT Support Technician based in Toronto. Provide exceptional support and guidance in a fast-paced environment.
We are seeking a Deskside Support Analyst to join our dedicated team focused on high-quality service delivery. In this interactive role, you'll offer expert technical support to executives and manage escalated technical incidents. Your contribution will ensure seamless operations within the organization and enhance service delivery for end users.
Key Responsibilities:
• Execute high-touch support for executives and VIP users
• Troubleshoot and resolve end-user issues effectively
• Manage device setups and inventory for users
• Participate in IT coordination meetings and huddles
• Document service requests accurately in ServiceNow
Requirements:
• 5+ years in customer service, 3+ in technical support
• Degree or diploma in Computer Science or ...
We are seeking a Deskside Support Analyst to join our dedicated team focused on high-quality service delivery. In this interactive role, you'll offer expert technical support to executives and manage escalated technical incidents. Your contribution will ensure seamless operations within the organization and enhance service delivery for end users.
Key Responsibilities:
• Execute high-touch support for executives and VIP users
• Troubleshoot and resolve end-user issues effectively
• Manage device setups and inventory for users
• Participate in IT coordination meetings and huddles
• Document service requests accurately in ServiceNow
Requirements:
• 5+ years in customer service, 3+ in technical support
• Degree or diploma in Computer Science or ...