Onsite IT Support Specialist (Tier 1)

Sutherland Global is seeking an IT Support Specialist (Tier 1) for our Bogotá, Colombia office. The role focuses on remote first-line support, incident triage, and software deployments to ensure staff have the tools needed for success.

You will work with ServiceNow to manage tickets, assets, and knowledge; support includes Okta, Google Workspace, Workday, and JAMF across the enterprise. This onsite position requires strong English, teamwork, and customer service skills.