Job Description
The Online Orders Representative serves as a key resource person, providing support, guidance, and after-sales service to customers across Canada who have completed online transactions.
In this role, the individual also coordinates with the appropriate teams at Master to ensure the procurement and delivery of equipment and parts ordered online. This position requires a strong knowledge of the HVAC-R industry, as the Online Orders Representative must verify the accuracy of online orders.
What you will accomplish with us:
- Provide exceptional and professional online customer service.
- Respond to customer inquiries through online chat and email.
- Assess customer needs and make recommendations when appropriate.
- Process orders using various internal software systems.
- Coordinate deliveries related to online orders.
- Communicate the t...