Overview:
We are seeking a customer-focused and professional Customer Service Representative to support Online Banking users. This role requires strong communication skills, problem-solving ability, and a commitment to delivering an outstanding customer experience via phone and email.
Schedule
Required: 4 weekdays + Saturday (every week, 9:00 AM – 3:00 PM)Assigned shift options:9:30 AM – 6:30 PM10:00 AM – 7:00 PM11:00 AM – 8:00 PMSome flexibility may be available after training Key Responsibilities
Deliver exceptional customer service to online banking users via phone and emailAccurately address and resolve customer questions, concerns, and technical issuesSupport inbound call volume within the Customer Service CenterRespond to internal and external inquiries with strong written communication skillsAct as a liaison between customers and third-party service providers...