On-Site Operations Manager, Call Center Leadership

Ibex in Davao City is seeking an Operations Manager to supervise non-exempt workgroups, assign tasks, monitor attendance, and contribute to performance appraisals in line with policies and legal requirements.

The role involves day-to-day supervision of team leads, driving productivity and service levels, and maintaining strong client relationships while guiding teams to top performance. On-site work at Felcris Centrale with immediate start.