On-Site IT Support Agent – First-Line Helpdesk

A leading defense technology company seeks an IT Support Services Agent to provide first-line technical support at their Farnborough location. Responsibilities include troubleshooting hardware/software issues, managing IT service requests, and ensuring high-quality customer service. Candidates should have strong interpersonal skills, prior IT support experience, and knowledge of Microsoft technologies. The role requires SC clearance eligibility and involves working 37 hours per week on-site, along with participating in an on-call rotation. Benefits include a matched contribution pension scheme and additional holiday options.
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