Job Description
**Desktop Support / on site**:Onsite IT support**Skills**:1 yoe as Onsite It supportenglish intermidate ( able to speak)on site worklocation Toluca- Carretera km 1.5,Parque industrial Global Park, San Cayetano de Morelos, Toluca Estado de MéxicoResponsabilities- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Provides Level 2 technical support while configuring PCs for users.
- Escalates problems and issues to a higher level of support as needed.This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Adheres to client policies and procedures while maintaining the integrity of the customer's data.
- Coordinates across multiple departments/vendors to provide support.
- Interacts with ...