On-Site Customer Service Pro — Karachi

ibex is hiring a Customer Service Representative in Karachi for an on-site role that handles inbound and outbound customer interactions via phone, chat, or email. You will provide accurate information, resolve issues, and uphold professional communication with customers.

You will log inquiries, follow SOPs, escalate complex issues when needed, and collaborate with teammates to maintain high quality, productivity, and customer satisfaction metrics in a fast-paced environment.